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Shipping and Delivery Policy

  • ORDER FULFILMENT
    • Free Shipping is offered only to Singapore, Thailand, West Malaysia, Jakarta - Indonesia and up to 2kg for other areas in Indonesia, Manila - Philippines and up to 2kg for other areas in Philippines.
    • We make every effort to fulfill your order within 5 - 7 business days of the date of your order. This applies for normal stocks. For pre-order and back-order, it may take up to 14 days. If an item requires longer than 7 working days, we will notify you how long it takes for us to fulfill your order. Working day mean Monday to Friday, except for local public holidays.
    • Please note we do not ship on either Saturday or Sunday. Products may also be delivered in separate shipments.
    • MODES OF DELIVERY
      • Our standard mode of delivery is shipment by air. We may use the following carriers to deliver our orders: Cuckoo Express, UPS, FedEx, DHL or other carriers that is deemed to be most suitable to deliver your order. After your parcel has been dispatched, the time taken for your parcel to reach you varies, as it is dependent on the mode of postage chosen. Please refer to the following for more information on the approximate time frame needed.
      • If your shipping address is in Singapore or in West Malaysia, we also give you option to pick-up at our Singapore office or Malaysia (Penang) office. For some items such as T8 LED Tubes, pick-up at our stores will allow you to purchase a single unit instead of the minimum quantity or 25 units.
    • STANDARD COURIER
      • Standard Courier is shipment by air using our chosen delivery provider which is deemed to be the most suitable for your order. We will pack your items in Ezzolights Box. If we have to pack using non-standard size box, there will be an extra charge occurs. Standard courier will be delivered within 7-14 days.

    • EXPRESS COURIER
      • We will be utilizing Cuckoo and DHL as our Express Courier. Please allow your parcels 15 days to reach you after it has been processed for delivery.
      • After your parcel has been dispatched to the delivery service provider, we will update your order with the tracking information via email. Please do not forget to inform us of your correct email address. We shall not responsible for any incorrect information you provide us should this affect the shipment. Express Courier will be delivered within 3-5 days once your parcel has been dispatched to the delivery service provider
    • ORDER TRACKING
      • You can track your delivery status on our website. Click on Track Delivery Status to open page, then enter the tracking number there and click the orange Track button.
      • We use Aftership tracking service to provide you with delivery status data from the freight forwarder. Your tracking number is in the email we send you when we ship your order.
      • If you cannot find your tracking number, you may contact us directly using our chat engine at the bottom right corner of this page or through our Contact Us page.
    • ADDITIONAL CHARGE FOR RE-DELIVERY
      • There will also be an additional charge for re-delivery should nobody be present to receive the package. Please provide your correct contact number under the address selected upon checkout so the courier can reach you in any unforeseen circumstances.
    • WILL THE DELIVERY SERVICE PROVIDER NOTIFY ME BEFORE DELIVERY?
      • The delivery service provider will give you a call if they are unable to locate the recipient at the location or if there is no one to receive the parcel. Please check if the delivery service has left a small note to reschedule the delivery.
    • CAN SOMEONE ELSE COLLECT THE PARCEL ON MY BEHALF?
      • You may assign a substitute to receive the parcel on your behalf, however he/she will be required to provide a valid ID, an authorization letter from you, and a verification code to the courier man upon receiving the parcel.
    • WHAT SHOULD I DO IF THE STATUS OF MY PARCEL IS REFLECTED AS “DELIVERY FAILURE”?
      • If the status of your parcel is reflected as delivery failure, fret not! You should have already received an email from the delivery service provider to reschedule a delivery. If you did not receive the email, do check your junk/spam folders as the email might have been routed there. Please check if the delivery service has left a small note to reschedule the delivery.
    • HAS MY ORDER BEEN SHIPPED OUT?
      • We will send you an email once your order is shipped out. You may check the status of your order by clicking on the Thank You page link that we give you in the email. Alternatively, you can go to our online store at http://ezzolights.com and click the Track Delivery Status link.
    • DELIVERY DATE/TIME
      • An estimated delivery time shall be provided once your order has been processed. We shall provide an estimated ship out date once the order fulfilment period is updated. Delivery times are during business days and subject to variations of local legally gazetted business dates depending on country of shipment and country of delivery.
      • There shall be two dates: (1) Order fulfilment date - Ship Out Date and (2) Delivery Date/Time.
    • DELIVERY DELAYS
      • Please note that under seasonal circumstances, namely, high demand periods due to worldwide or local festivities such as Christmas, New Year, and Chinese New Year, or critical weather affecting logistics clearance, or unforeseen additional checks with local customs, all delivery dates are to be used as a guide only.
      • Date of delivery may also vary due to carrier shipping practices, country of receipt, delivery location, method of delivery, and the items ordered.
      • We advise that you would consider expedited shipping if you are time compressed. You may leave us a note on your CART PAGE before you CHECKOUT during your online transaction. We provide a Message to Seller box for you to write your note to us. We shall endeavour to make every effort to keep you posted.
    • INTERNATIONAL DELIVERY DESTINATIONS
      • We ship to many countries internationally and will do our best to bring your purchases to wherever you are. Items offered on our website are only available for delivery to addresses in South East Asia, United Arab Emirates, United States of America, United Kingdom, European Union countries, South Korea, Bangladesh, and India.
      • If your country is not one of these countries that we deliver to, please contact us directly using our chat engine at the bottom right corner of this page or through our Contact Us page.
    • SHIPPING COST
      • The shipping cost will be calculated at CHECKOUT page after you have chosen your mode of delivery. Please ensure that you have double-checked your order information before check out.
      • Shipping costs for your order are based on either actual weight or volume, whichever is higher and method of delivery.
      • To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page.
      • We provide you with an estimated shipping calculator on your Cart Page before your proceed to checkout. You may pre-calculate and estimate your shipping costs. Once at the checkout screen, shipping charges shall be displayed.
      • Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any additional charges in the email.
      • Sales tax is charged according to the country or territory to which the item is shipped. There maybe additional customs duties and excise charges levied on your goods depending on the country of shipment.
    • DAMAGE ITEM IN TRANSPORT
      • If there is any damage to the packaging on delivery, contact us immediately. We would request that you provide proof of damage via photos taken. If the matter cannot be resolved, we would advise that you arrange to send back the goods to us.
    • QUESTIONS 
      • If you have any questions about the delivery and shipment or your order, please contact us anytime 24/7 via our online store chat engine or via our Contact Page. You can email us also at sales@ezzolights.com.